Frequently asked questions

How long does it take for pre-order items to arrive? 預訂商品通常需要多久才能到貨?

It usually takes 7-14 days for pre-order items to arrive. However, if there is any delay, we will notify you asap! Please understand that we do not accept rush orders.

預訂商品通常需要7-14天才能到貨。然而,如果有任何延遲,我們會盡快通知您!請理解,我們不接受急單。

How can I pay for my order? 我可以怎樣付款方式?

We accept FPS and Payme at the moment. The payment instructions will be shown at the checkout page.

我們目前接受FPS和Payme。付款指示將顯示在結帳頁面上。

Is there any free shipping? 是否有免費配送?

You can enjoy free shipping if you purchase HKD1000 or above (after all discounts applied) in a single order. For orders below HKD1000, shipping fee has to be paid to the courier upon receiving your parcel. We use SF-express to deliver your orders.

如果您在單筆訂單中購買滿港幣1000元(所有折扣後計算),即可享受免費配送。對於低於港幣1000元的訂單,您需在收到包裹時向快遞支付運費。我們使用順豐速運配送您的訂單。

What is the item return policy? 我可以退貨嗎?

We only accept returns if the item is defective, damaged or if you receive the wrong item. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We perform quality checks before shipping your order.  If unfortunately, your order is of the abovementioned issues, please contact us immediately. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We do not accept returns on sale items.

我們僅接受在商品有缺陷、損壞或收到錯誤商品的情況下進行退貨。我們有 7 天的退貨政策,這意味著您在收到商品後有 7 天的時間可以提出退貨請求。

我們在發貨前會對您的訂單進行質量檢查。如果不幸的是,您的訂單出現上述問題,請立即聯繫我們。

要符合退貨條件,您的商品必須與您收到時的狀態相同,未穿著或未使用,並帶有標籤,以及在原包裝中。

我們不接受特價商品的退貨。